Get in Touch With Us
This page tells you how to reach the editorial team behind Top Online Casinos, what we can help with, and — just as importantly — what we cannot. We research and write about US online casinos. We do not operate any of them, hold player funds, or have access to anyone's casino account.
The fastest route is email: [email protected]. Messages are read by a person, not filtered into an autoresponder, and we aim to reply within two business days. Information on this page was last reviewed on Sep 25, 2026 by Samantha Pierce.
Before you write: is your question for us or for the casino?
Most messages we receive fall into one of two buckets, and knowing which one yours is will save you several days.
| Your situation | Who to contact first |
|---|---|
| A withdrawal is pending longer than advertised | The casino's support desk, then its licensing regulator if unresolved |
| Identity documents (KYC) rejected or repeatedly requested | The casino's verification team — ask in writing for the specific reason |
| Bonus funds voided or a cashout capped unexpectedly | The casino, quoting the exact bonus terms clause |
| A figure, term or availability claim on our site looks wrong | Us — send the page and the detail |
| You want to understand a wagering requirement before you opt in | Us, or our explainer pages |
| You need gambling support or want to self-exclude | The 1-800-GAMBLER helpline and your state's self-exclusion program |
We can explain how a term usually works, what to ask for, and where an escalation path leads. We cannot release a payment, reverse an account closure, or overturn a casino's decision. Anyone who tells you a comparison site can do that is mistaken.
How we fund this site
Top Online Casinos earns commission when a reader opens an account through some of the links here. That revenue pays for the research. It does not buy a position in our lists, and it never changes what we publish about an operator's terms or limitations. If you believe a commercial relationship has coloured something we have written, say so in your message and point us at the passage — that is exactly the kind of mail we want.
Corrections we act on fastest
Casino offers change without notice, sometimes weekly. Reader corrections are one of the main ways we catch it. The most useful reports include a link to the page, the claim as written, and what you saw instead. Screenshots with a visible date help.
Three examples of the kind of drift we chase down, using offers currently listed on this site:
Raging Bull — top of our rankings, and the one we get most mail about
Raging Bull sits first because its advertised package, 410% up to $10,000 plus 50 free spins, is among the largest match rates on our list and it has a long operating history in the US-facing market. That size is also why readers write in. A match of that scale carries playthrough on the deposit and bonus combined, a maximum bet per spin while the bonus is live, and a cap on how much of a bonus win can be withdrawn. Our standing limitation on Raging Bull: the headline number is the least important part of the offer, and the cashout cap is where most disappointment starts. If our published summary of those conditions does not match what you see in your account, tell us the date and we will re-verify.
Magician Bet — the no-wagering claim
Magician Bet is listed for a different reason: its 101% No Wagering offer removes the playthrough step entirely, which is unusual and worth understanding. No wagering does not mean no conditions. Minimum deposits, game weighting, maximum bet rules and withdrawal minimums can still apply, and the match percentage is modest against the triple-digit offers elsewhere on this page. If you have found a condition attached that we have not described, that is a correction we will publish.
Slots of Vegas — a game-specific offer
Slots of Vegas earns its place through a 375% bonus plus 50 free spins tied to Cash Chaser. Spins locked to one title are more restrictive than they look: winnings from them are typically bonus funds subject to their own playthrough and expiry, and the spin value is usually fixed low. The limitation worth flagging is choice — if that game does not suit you, the free spins portion has little practical value. Reports about spin values or expiry windows differing from ours are welcome.
What else you can raise with us
- Terms and conditions questions — wagering requirements, maximum bonus bets, expiry dates, cashout limits. Send the clause and we will explain it in plain language.
- Payments and timing — how debit and credit cards, ACH transfers, bank wires and e-wallets typically behave for US players, where PayPal is and is not offered, and which methods carry fees. Availability varies by operator and by state, so we will tell you what to verify rather than guess on your behalf.
- State availability — whether a given brand is licensed in your state. Accepting US customers is not the same as being authorized to serve your state, and we are careful about that distinction.
- Game and software questions — slots, progressive jackpots, blackjack, roulette, baccarat, live dealer rooms, RTP figures, volatility, random number generators and which studios supply which lobby.
- Sportsbook and adjacent products — several operators here run more than a casino. BetUS, for instance, pairs its 200% up to $4,000 new-player casino offer with sports betting and racebook markets, which sit under separate bonus terms and separate rollover maths. Card Crush, Zumba Cards and Amazon Jackpots operate on a sweepstakes coin model rather than direct cash wagering, so their rewards — mystery coins and cards, a 250% deposit bonus up to 250 SC, or a bundle of posters with 40 free SC and a bonus wheel for $20 — behave differently from a cash-deposit casino bonus and redeem under their own rules. Ask and we will spell out the difference.
- Crypto-denominated offers — Bets.FM advertises a 225% deposit bonus up to 1 BTC with 225 free spins. Crypto bonuses raise conversion, volatility and verification questions that dollar bonuses do not.
- Accessibility and mobile — broken pages, app behaviour, or anything that makes our content hard to use on a phone.
- Partnership and press — introduce yourself and outline the proposal. We will tell you plainly whether a commercial arrangement is possible and how it would be disclosed.
Money questions we can and cannot answer
Readers often ask what it costs to take part and how money moves. We can give you the general shape and tell you what to check before you commit.
- Getting in. Most cash casinos set a minimum deposit, commonly in the $10 to $25 range, and bonus eligibility often requires a higher figure than the account minimum. Check the bonus terms, not the cashier page.
- Paying in. Debit cards are the most widely accepted route for US players. Credit card deposits are sometimes declined by the issuing bank as a cash-advance or gambling-coded transaction. ACH and bank transfers are slower but usually cheaper. E-wallet and PayPal availability depends on the operator and your state.
- Getting paid. Withdrawals generally require completed identity verification first, sit in an operator review period, then take a further period at your bank. Expect minimum withdrawal amounts, weekly or monthly limits, and possible fees on some methods. Advertised timings are the operator's claim, not a tested result.
- What it can cost you. Payment fees, currency conversion on crypto, and — most significantly — the cashout cap on a bonus win. A 500% match means little if the amount you may withdraw from it is capped at a multiple of your deposit.
If you are in a withdrawal dispute, write to the casino in one clear message: your account name, the transaction dates, the amounts, the terms clause you believe applies, and the outcome you want. Keep every reply. If it stalls, escalate to the regulator named in the operator's licensing footer. We are happy to look over a summary and tell you whether the argument looks sound, but we are not a mediator and have no authority over any operator.
How we build the lists you are reading
Our rankings come from documentary research rather than play testing — nobody on this team deposits or wagers to produce a review. We read published terms and conditions, licensing and state-availability disclosures, ownership information, banking pages, complaints and self-exclusion procedures, and the game and software lineup on offer. Editorial ratings on this site are our own scores, not aggregated customer reviews. Where a claim cannot be verified from an operator or regulatory source, we say so rather than fill the gap. Commission never buys a position.
Legal standing, age and who this site is for
You must be 21 or over to gamble online in the United States, and legal availability is decided state by state. Federal law sets some boundaries, but it is your state that determines whether a real-money online casino may be authorized to serve you. Some brands accept US sign-ups without holding a licence in your state — that is not the same as being authorized there, and it changes what recourse you have if something goes wrong. Verify licensing for your own state before depositing, and expect to complete identity verification, and sometimes source-of-funds checks, before a withdrawal clears.
If gambling has stopped being entertainment, contact the National Council on Problem Gambling helpline at 1-800-GAMBLER, which is free and confidential. Licensed operators are required to offer deposit limits, loss limits, time-outs and self-exclusion; state self-exclusion programs and third-party blocking software work across sites. We will point you to these resources on request and will not reply to such a message with a marketing link. Readers outside the US market who reach us by mistake may find our guide to non-GamStop casinos in the UK closer to what they were looking for.
What happens after you hit send
A person reads it. If it is a correction, we re-check the operator's published terms and either amend the page with a note or explain why we have kept it as written. If it is a question, you get an answer rather than a referral loop. If it is something we genuinely cannot help with — a frozen account, a disputed balance, a demand that we remove a negative assessment — we will say so quickly instead of leaving you waiting.
Write to [email protected] whenever you are ready. Detail helps, brevity is fine, and no question about bonus terms is too basic to ask.